Brandock’s Refund Policy—A Commitment to Fairness and Transparency
Purpose of the Policy
We are dedicated to delivering high-quality services. However, we understand that circumstances may arise where a refund is requested. Our Refund Policy aims to address such instances in a transparent and equitable manner.
Conditions for Refund
- Full Refunds: Should we have not commenced the work, a full refund will be granted upon request.
- Partial Refunds: If the work is in progress, a pro-rated refund will be calculated based on the services rendered thus far.
Important Timeframes
- Eligibility Period: Refund requests must be made within 14 days from the initiation of the project.
- Processing Time: Approved refunds will be processed within 21 business days.
Non-Refundable Expenses
- Third-Party Fees: Costs that are external to our services, such as Amazon, Shopify, Government, etc. are not subject to refund.
Procedure for Requesting a Refund
Kindly contact us via the email provided below to initiate a refund request, detailing the reasons for such.
Summary
Our Refund Policy is designed to instill confidence and assure you that your financial investment is handled with utmost integrity. Should you have any questions regarding this policy, we encourage you to contact us.
Best Regards,
The Brandock Team
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